AI technology is evolving faster than expected and is already surpassing human decision making in certain instances. And sometimes, in ways we can’t explain. While many are alarmed by this, AI is producing some of the most effective and dramatic results in business today.

Augment customer Experience (CX) by injecting AI into the CX processes

• Manage efficiently the customer success lifecycle
• Discover customer emotions and intent with natural language processing and vision analytics
• Augment your customer experience with AI
• Scale faster with AI-infused processes

Cognitive agents

Are part of conversational services that are poised to have a significant impact on business operations. They also have the potential to help create organizations that are more agile, predictive, and customer-centric.